Tourism & Hospitality: Benefits of autism certification with Dave Chatterton of Old Town Trolley Tours
The St. Johns County Chamber Tourism & Hospitality Council hosted a program on Thursday, April 24, at The Waterworks in St. Augustine.
Dave Chatterton, general manager of Old Town Trolley Tours and Attractions, spoke to attendees about the importance and impact of becoming a Certified Autism Center and supporting the Chamber's efforts to make St. Johns County the first Certified Autism Destination in Florida.
"When we started this in 2023, every cast member and attraction became certified," he said. "I wish I'd had this training and knowledge when I was in a front line role."
The training is useful all year long but is especially valuable during heavy tourism seasons, like during Nights of Lights because it ensures the whole team is able to create a welcoming, comfortable environment for all visitors, including those with autism and other sensory disorders.
Heather Quinn, entertainment manager at Old Town Trolley Tours, spoke to the ease of certification, despite more than 250 employees that need to complete process. The company worked with the International Board of Credentialing and Continuing Education Standards to complete the training and exam for as many employees as possible at one time by gathering in a conference space, viewing the training video and completing the exam together. IBCCES has been "incredibly supportive" of the unique process, she said, encouraging other local businesses to go through the certification as well.
Old Town Trolley Tours employee Diana Simon also shared what the certification means to her as an employee and as a mom of a child with Autism Spectrum Disorder. She said the certification means parents like her can have the same experiences with their kids as anyone else.
"We don't have to explain that he sees the world differently or apologize for it," she said, noting that the certification is more than just a badge but indicates an understanding and acceptance. "The way we approach guest interaction has changed for the better — we're more aware and understanding and knowledgeable."
She shared an experience that another parent had when they visited Old Town Trolley Tours with their family. A mom asked what was available that would be good for her son, who is autistic.
"I let her know that her son is welcome everywhere," Diana said, and suggested the mom explore their sensory boards that explain sights, sounds and smells that might be overwhelming for someone with a sensory disorder. She said these small measures help all families have enjoyable experiences.
Learn more about becoming a Certified Autism Center and how to access the matching grant here.